SHIPPINGS & RETURNS
Return & Exchange
If you are not completely satisfied with your purchase, you may send the items back to our return address in its original, unused condition within 14 days of the delivery date alongside a completed returns slip for a refund, exchange or store credit.
If you have mislaid or cannot find the product return sheet, please contact us by email at firstname.lastname@example.org and we will be happy to assist you.
Due to the printed & patterned nature of African fabrics, fabric placements may vary from the pictured item. While we strive to make each item exactly as seen in photos, we have no control over pattern placement.
African fabrics aren't manufactured by Annie House Of Fashion. We only retail items made from them and as a result, Annie House Of Fashion is not responsible for the occasional minor imperfections in the fabric (e.g. ink stains, holes, rips etc.) that may be caused by the manufacturer.
Items must be unwashed, have original tags attached and free of stains, makeup, deodorant, or wear.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Annie House Of Fashion does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Damaged, defective, or incorrectly sent items must be reported within 3 business days of delivery. Please email us at: email@example.com for assistance before returning.
Annie House Of Fashion is not liable for any return packages that may become lost or stolen in-transit. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.
We reserve the right to withhold a refund/exchange if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or carelessness.
For customers eligible for refunds, your payment will be returned to the original card on which the purchase was made. Returns are processed within 5 business days after receiving the goods.
For customers eligible for exchanges, we will review the returned package and contact you to let you know that your exchange has been accepted. We will issue an exchange on receipt of an indicated by you (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.
It is important to note that some products are not refundable or exchangeable as stated below:
For hygiene reasons, we cannot accept returns or exchanges on bodysuits, swimwear, undergarments, earrings, pierced jewelry and facemasks.
Still have questions? Email us at firstname.lastname@example.org with your full name & order number and we will get back to you shortly.